Returns & Exchanges

Product refund and returns policy

We will provide a refund or exchange for any product delivered to you if damaged or faulty. Notification must be made within fourteen (14) days of delivery and all returned products must be in their original packaging

Returned goods and claims procedure

The customer shall notify ACTWell First Aid Training of the customer’s intention to return any product prior to its return. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. quoting invoice number and reasons for returning the goods. All returns are at the expense of the customer and goods should be returned to: ACTWell First Aid Training, PO BOX 5551, Kingston ACT 2604